Chimparoo Warranty, Delivery & Return Policy

Last updated: October 1rst, 2024

Welcome to Chimparoo! We aim to make your shopping experience as pleasant as possible. Below is everything you need to know about our shipping options.

Carriers and Services Used

For free shipping, we select the carrier and service that offer the best price and delivery times based on your destination.
Carriers may vary, but we are committed to choosing reliable partners to safely deliver your orders.

Delivery Times

Quebec and Ontario: Estimated delivery between 1 and 10 business days.
Western Canada, Remote Areas, and the U.S.: Delivery may take up to 3 weeks.
Note: Delivery times are estimates and may be affected by factors beyond our control (weather, customs, etc.).

Guaranteed Delivery Options

If you'd like to guarantee delivery times or choose a specific carrier, we offer custom delivery services.
These options may include express services or selecting a specific carrier.
Additional fees: Extra costs apply for these services. Please select them when placing your order or contact us for more details.

Free Shipping

Free shipping is available for orders shipped to Canada and the United States.
Exceptions:

Some remote or hard-to-access regions may not be eligible.
In such cases, we will contact you to offer either the option to pay additional shipping fees or to cancel your order with a full refund.

Responsibility for Delays

We strive to meet estimated delivery times but cannot be held responsible for delays caused by carriers or exceptional circumstances.
No compensation will be provided in case of delay if you opted for free shipping without a guaranteed delivery option.
For time guaranteed delivery, please select a shipping option with a guarantee at the time of purchase.

Responsibility for Theft or Loss

Packages are shipped without requiring a signature and may be left in your mailbox or at your door.
Once delivery is confirmed by the carrier, responsibility for the package is transferred to the customer. We cannot be held responsible for stolen or lost packages after delivery confirmation.
Security Option:

To avoid having your package left unattended, we recommend choosing a secure delivery option, such as delivery requiring a signature or pick-up at a relay point.
Additional fees: Extra costs apply for these options.

Assistance in Case of a Problem

If you encounter an issue with delivery, please contact the carrier for detailed information.
We are also available to assist you and facilitate your inquiries with the carrier.

Satisfaction Guarantee

Return or exchange within 14 days.

Chimparoo guarantees the quality of its products and your satisfaction. If you are not satisfied, contact us. We listen carefully to your concerns and dissatisfaction. As we are specialists in babywearing with extensive experience with parents and babies, a few tips might quickly improve your situation. If, despite the advice, the carrier still doesn't work for you, you can opt for an exchange or a return.

Exchange: Within 14 days, no return shipping fee. An additional amount is only payable if the exchanged product is higher in value. Free shipping is available for most regions of Canada and the U.S. (see shipping policy).
Return: Within 14 days, a full refund of the amount paid without deductions for shipping fees. You are responsible for the return shipping. You can return your purchase in person or by mail.
In all cases, a product could be refused if it has been significantly damaged under normal use. In such a situation, our team will contact you to propose an alternative.

Quality Guarantee

Our products are guaranteed for 6 months from the date of purchase. Chimparoo will take back, exchange, or repair any product with a manufacturing defect. If you are not satisfied with a product that is in new condition.

Rest assured that your satisfaction is at the heart of our concerns. Like many retailers, we also guarantee the products we sell. If an item purchased from the Chimparoo online store or an authorized retailer does not meet your expectations, you can return it to us. Beyond products, we also guarantee the purchasing advice given on our website and by our staff. If an item purchased from Chimparoo based on this advice does not suit you, you can also return it. In both cases, simply return the item: it will be exchanged, refunded, repaired, or credited (see return policies below).

Our baby carriers and wraps are designed at our workshop in Saint-Jean-sur-Richelieu, Quebec. Human error can happen, which is why we ask you to inspect your carrier as soon as you receive it. Contact us as soon as possible if you notice any defects to proceed with a free exchange.

Returns and Exchanges up to 30 Days After Purchase

The product must not be worn or washed. You must return the item in its original condition with included documents. It must be in perfect condition for resale, with tags attached and in the original box (or bag).

Return shipping costs are $15 and are the customer's responsibility, or you can bring it to us yourself. For exchanges, the customer will also be charged another $15 for the transport of the exchanged product. You can also come to our warehouse in Saint-Jean-sur-Richelieu during our opening hours.
Include the invoice or proof of purchase. No return or refund without the original invoice.
A 20% fee (minimum of $15) will be deducted from the refunded amount for administrative and shipping costs, as shipping is free during the order.

L’écharpe Porte-bonheur (Chimparoo) reserves the right to refuse a refund.

Accessories, clearance items, grade B, discontinued, and promotional items are non-refundable and non-exchangeable.

Gift cards are non-refundable.

Repair Service

We also offer a repair service. You can contact us if you notice a tear, broken component, fabric, seam, or wear that may compromise the safety of your baby carrier. If the repair is not covered under the guarantee, repair and shipping fees will apply. Send us a photo of your broken item by email to info@chimparoo.ca to get an estimate for the repair and details on the process. Please allow up to 1 week for your repair.

For replacement parts that you can replace without sewing, you can also order them by email. Always send a photo of the broken part and the model of the baby carrier. The price of 3/4-inch and 1-inch buckles is $8 CAD, including tax and shipping.

Waist buckle (2 inches): Baby Carrier Buckle – Chimparoo
Shoulder strap buckle (1 inch)
Sternum buckle (3/4 inch)

If you have questions about our warranty, email us at info@chimparoo.ca.

Shipping

We ship within 24-48 hours after purchase on weekdays. If you want to cancel or change your order, please contact us as soon as possible within 24 hours of purchase. Any changes or cancellations after shipping will incur fees.

Shipping fees are calculated based on the selected shipping service.
Delivery times are between 2 to 5 business days. We ship via Purolator and Canada Post.

Chimparoo is not responsible for lost or damaged parcels caused by the carriers. However, we will contact the carriers for tracking and refunds.

For a limited time, we offer free shipping across Canada and the U.S. for most regions. If your address incurs costs above standard postal rates, additional fees may apply to process your order.

Returns by Mail

No return will be accepted before approval from our team. Please contact us at info@chimparoo.ca first to guide you through the process.

For returns from outside Canada, please contact us for instructions.