WARRANTY, SHIPPING & RETURN POLICY

Updated: December, 2025

At Chimparoo, our mission is to offer safe, durable baby carriers that support real family life.
We want your experience to be simple, enjoyable, and reassuring — from checkout to your first adventure with your baby.

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🔵 1. Carriers Used

Quebec & Canada

• Intelcom
• Canada Post
• ICS Courier
• FleetOptics

United States

• USPS (United States Postal Service)

International

• UPS
• APC Priority Worldwide
• PostNL International
• Canada Post

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🌿 Eco-Friendly Local Delivery — Richelieu Region & Montreal

Because sustainability matters, some local deliveries may be made by electric car or by bicycle,
when the address is near our workshop in the Haut-Richelieu area or in certain parts of Montreal.

A simple way for us to reduce our footprint while offering a fast, personal service.

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🔵 2. Shipping Options — Canada & USA

a) Free Shipping (5–20 business days)

• Free in Canada with purchases of 75 $ or more
• 5 $ under 75 $
• No signature; left at your door
• Proof of delivery but no protection against theft or loss
• Delivery time not guaranteed

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b) Accelerated Shipping — Quebec & Ontario (5-day guarantee)

• 7 $ flat rate
• Delivered next day in 95% of cases
• No signature
• Shipping fee refunded if delayed

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c) Accelerated Shipping — Rest of Canada & USA (15-day guarantee)

• 10 $ flat rate
• No signature
• Shipping fee refunded if delayed

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Estimated Delays May Vary

Weather, peak seasons, carrier traffic, customs (USA), and remote regions may affect delivery times.

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🔵 3. Signature Delivery (RECOMMENDED)

Available at checkout.

Best option if you:
✔ live in an apartment
✔ want protection against theft
✔ prefer guaranteed delivery

Additional fees may apply.

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🔵 4. Responsibility for Delay, Loss or Theft

Once the carrier confirms delivery, responsibility is transferred to the customer.
No compensation for packages delivered without signature.

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🔵 5. Satisfaction Guarantee – Trial Period (14 days)

The satisfaction guarantee allows customers to try the baby carrier at home, under normal household use, in order to:

• check comfort for both parent and baby;

• confirm sizing and adjustments;

• test product features;

• review installation instructions;

• contact the Chimparoo team for guidance and support if needed.

This trial period is not intended for intensive use.

Important conditions

If the product is to be returned:

• it must not be stained;

• excessively worn;

• washed;

• or have strong odors.

Chimparoo reserves the right to refuse any return deemed unsellable.

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🔵 6. Exchanges & Refunds (14 days)

Exchanges

• All shipping costs (return and reshipment) are the customer’s responsibility

• Paid shipping fees are non-refundable

• Price differences are adjusted accordingly

• Promotional discounts do not apply to replacement items

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Refunds

For refunds (excluding manufacturing defects):

• Return shipping costs are the customer’s responsibility

• Any shipping fees paid at checkout are non-refundable

• A fixed deduction applies:

  • $15 – Quebec & Ontario

  • $20 – Rest of Canada

This deduction covers part of the initial outbound shipping costs only, as well as:

• handling;

• administrative processing;

• and normal wear from product trial or handling, since the item can no longer be sold as new.

👉 Return shipping costs are not included in this deduction.
Customers may save on this portion by returning the product in person or using their own carrier.

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🌍 International customers (including the USA)

International return costs may be higher.
Customers must contact Chimparoo before returning any international order to confirm applicable fees.

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🔵 7. Return Methods

For all returns (exchange or refund), customers may:

• return the product in person;

• ship it using their own carrier;

• or request a Chimparoo return label.

Return labels

• $15 – Quebec & Ontario

• Other destinations: cost to be confirmed

No return is accepted without prior approval.
📩 info@chimparoo.ca

International Returns & Exchanges

• Return shipping costs are the customer’s responsibility, even for defective items.

• To keep costs—and our carbon footprint—low, we first ask for photos or videos to assess the issue.

• If a defect is confirmed, we typically offer one of the following:

  1. A gift certificate equal to the item (or defect) value for use on a future purchase;

  2. Replacement parts or a local repair tutorial when feasible;

  3. A discounted replacement shipped with your next order to avoid double freight charges.

🔵 8. Quality Warranty & Repair Service

Our products are covered by a 6-month warranty against any manufacturing defects from the date of purchase.

During the warranty period (6 months)

If a defect is confirmed:

• free evaluation (photos or videos);

• free repair or replacement;

• return and reshipping costs are fully covered by Chimparoo (Canada only).

We recommend inspecting your baby carrier upon receipt and contacting us promptly if you notice any issue.

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After the warranty period (after 6 months)

Once the warranty period has expired, if damage occurs, we offer a repair service for a fee.

In most cases, repairs allow us to:

• extend the life of the baby carrier;

• ensure it remains safe for regular use;

• reduce unnecessary waste by avoiding full replacement.

An assessment is completed first (using photos or videos), and a cost estimate is provided before any work begins.
Repair and shipping fees are then the customer’s responsibility.

🔵 9. International Shipping & Customs Duties

We ship worldwide. Please note that customs duties, import taxes, and brokerage fees may apply depending on the destination country.

• These fees are determined by local authorities and are the customer’s responsibility.

• Chimparoo does not calculate, collect, or pay these charges.

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🔵 10. International Returns

International return policies may differ from domestic returns.

• Return shipping costs are the customer’s responsibility, even in the event of a defect.

• We may request photos or videos before authorizing a return, to confirm the situation and help find the most practical solution.

Depending on the case, we may offer:

• store credit,

• replacement parts, or

• a discounted replacement.

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🔵 11. Return Procedure

No return will be accepted without prior approval from our team.

Before sending anything back, please contact us at:
📩 info@chimparoo.ca

We will provide the appropriate instructions based on your location and the type of return (exchange or refund).