Shipping policy
Last updated: October 1rst, 2024
Welcome to Chimparoo! We aim to make your shopping experience as pleasant as possible. Below is everything you need to know about our shipping options.
Carriers and Services Used
- For free shipping, we select the carrier and service that offer the best price and delivery times based on your destination.
- Carriers may vary, but we are committed to choosing reliable partners to safely deliver your orders.
Delivery Times
- Quebec and Ontario: Estimated delivery between 1 and 10 business days.
-
Western Canada, Remote Areas, and the U.S.: Delivery may take up to 3 weeks.
Note: Delivery times are estimates and may be affected by factors beyond our control (weather, customs, etc.).
Guaranteed Delivery Options
- If you'd like to guarantee delivery times or choose a specific carrier, we offer custom delivery services.
- These options may include express services or selecting a specific carrier.
- Additional fees: Extra costs apply for these services. Please select them when placing your order or contact us for more details.
Free Shipping
- Free shipping is available for orders shipped to Canada and the United States.
- Exceptions:
- Some remote or hard-to-access regions may not be eligible.
- In such cases, we will contact you to offer either the option to pay additional shipping fees or to cancel your order with a full refund.
Responsibility for Delays
- We strive to meet estimated delivery times but cannot be held responsible for delays caused by carriers or exceptional circumstances.
- No compensation will be provided in case of delay if you opted for free shipping without a guaranteed delivery option.
- For time guaranteed delivery, please select a shipping option with a guarantee at the time of purchase.
Responsibility for Theft or Loss
- Packages are shipped without requiring a signature and may be left in your mailbox or at your door.
- Once delivery is confirmed by the carrier, responsibility for the package is transferred to the customer. We cannot be held responsible for stolen or lost packages after delivery confirmation.
- Security Option:
- To avoid having your package left unattended, we recommend choosing a secure delivery option, such as delivery requiring a signature or pick-up at a relay point.
- Additional fees: Extra costs apply for these options.
Assistance in Case of a Problem
- If you encounter an issue with delivery, please contact the carrier for detailed information.
- We are also available to assist you and facilitate your inquiries with the carrier.