Shipping policy

Last updated: December 15, 2025

Carriers and services used

We select the carrier that offers the best balance of delivery time and price, depending on the destination and the service chosen.

Quebec & Canada

Intelcom
Canada Post
ICS Courier
Fleet Optics

United States

USPS (United States Postal Service)

International (outside Canada & the United States)

UPS
APC Priority Worldwide
PostNL International
Canada Post

Eco-friendly local delivery – Richelieu region and Montreal

For certain local orders, delivery may be made directly by our team:

by electric car, or
by bike,

when the address is close to our workshop in the Haut-Richelieu region or in certain areas of Montreal. This is our practical way of reducing our carbon footprint while offering a local service.

Shipping options – Canada & United States

Free shipping (5 to 20 business days)

Free in Canada on orders of $75 or more
$5 for orders under $75
No signature required (package left at the door)
Proof of delivery provided, with no guarantee in case of theft or loss
Delivery times are estimates and are not guaranteed

Expedited shipping

$7 – Quebec & Ontario (guaranteed within 5 business days – next-day delivery in 95% of cases)
$10 – Rest of Canada & United States (guaranteed within 15 business days)
No signature required
Shipping fees refunded if the guaranteed delivery time is not met

Delivery times to note

Delivery times may be affected by weather, peak periods, carrier congestion, customs (USA) or remote areas. Certain destinations may incur additional fees.

Signature on delivery (recommended)

Signature options are available at checkout for an additional fee. They are recommended if you want added protection against theft or secure delivery.

Responsibility – delay, loss or theft

Once delivery is confirmed by the carrier, responsibility for the package is transferred to the customer. No compensation can be offered for shipments sent without signature.

International shipping and customs duties

Customs duties, import taxes and brokerage fees are the customer's responsibility and are imposed by local authorities.