Refund policy

Last updated: December 15, 2025

At Chimparoo, we believe choosing a baby carrier should be done with confidence. Our policies are designed to offer a real opportunity to try the product, with human and transparent service, while respecting our commitments to quality, fairness and eco-responsibility.

Satisfaction guarantee – trial period (14 days)

The satisfaction guarantee lets you try the baby carrier at home under normal use in order to:

• check the comfort for both parent and baby;
• make sure of the size and adjustments;
• test the product's features;
• review the installation instructions for simple and safe use;
• contact the Chimparoo team if you have any difficulty and receive support as needed.

This trial period is meant to allow proper familiarization with the product. It is not intended for intensive use.

Important conditions

If the customer plans to return the product:

• the baby carrier must not be stained,
• nor excessively worn,
• nor washed,
• nor have a strong odor (smoke, pets, etc.).

The Chimparoo team reserves the right to refuse a return if the product is deemed unsellable.

Exchanges and refunds (14 days)

Exchanges

• All shipping costs (return and new shipment) are paid by the customer
• Shipping fees already paid are non-refundable
• If the exchanged product costs more: the difference is paid
• If it costs less: the difference is refunded
• No promotional discount applies to the replacement product

Refunds

In the case of a refund (excluding manufacturing defects):

• Shipping costs to return the product are paid by the customer
• Shipping fees paid at the time of purchase are non-refundable
• A flat deduction is applied to the refunded amount:
  • $15 – Quebec and Ontario
  • $20 – Rest of Canada

This deduction covers only part of the original shipping costs, as well as:

• handling,
• administrative processing,
• and the normal wear from trial or handling, after which the product cannot be resold as new.

Return shipping costs are not included in this deduction. This is the portion where the customer can save money by choosing to return the product in person or by their own means.

International customers (including the United States)

For international orders, return shipping costs and deductions may be higher. It is mandatory to contact the Chimparoo team before any return so that the applicable costs can be confirmed.

How to return a product

For all returns (exchange or refund), the customer may:

• return the product in person;
• use their own carrier;
• or request a return label provided by Chimparoo.

Return label

• $15 – Quebec & Ontario
• Other destinations: cost to be confirmed with our team

No return is accepted without prior authorization: info@chimparoo.ca

Quality guarantee and repair service

Our products are guaranteed against any manufacturing defect for a period of 6 months from the date of purchase.

During the warranty period (6 months)

In the case of a confirmed defect:

• free assessment (photos or videos);
• repair or replacement at no cost;
• return and reshipping costs fully covered by Chimparoo (Canada only).

We recommend that you check your baby carrier as soon as you receive it and contact us promptly if you notice any issue.

After the warranty period (after 6 months)

Once the warranty period has passed, if damage occurs, we offer a repair service for a fee.

In the vast majority of cases, it is possible to:

• extend the life of the baby carrier;
• make sure it remains safe for regular use;
• avoid replacing the product entirely.

Before any repair, an assessment is carried out (from photos or videos), and a cost estimate is provided to you. Repair and shipping costs are then paid by the customer.

This approach reflects our commitment to durability, waste reduction and the circular economy.

International returns

Even in the case of a defect, return shipping costs are paid by the customer. Depending on the situation, we may offer:

• store credit;
• replacement parts;
• or a discounted replacement.

Return procedure

No return is accepted without prior approval. Please contact our team at info@chimparoo.ca.